What information do you collect when placing an order? Why? Top of the page
We collect your email address for emailing you an order confirmation; we do not share your email address with any third parties that will send you unwanted or spam mail. Your email address used to contact you online is used solely for use between you (buyer) and adult-friend-finder.net to respond to any inquiries regarding orders or products and to comply with any requirements of law i.e.: verification for suspected fraudulent activities. Actual shipping address is collected for shipping purposes and is used between adult-friend-finder.net and the selected carrier only. Billing information is collected after you place your order for interoffice use only. Your billing information may only be disclosed to the issuing bank for verification purposes. Please note our Privacy policy |
Will anyone be able to figure out what's in my package? Top of the page
Please refer to our Privacy Policy page |
Does it show on my bill that I bought this sort of product? Top of the page
Please refer to our Privacy Policy page |
What if I have a privacy question? Top of the page
You may address any privacy related questions to info@adult-friend-finder.net |
I haven't received my order yet, where is it? Top of the page
You can always check the status of your order by logging into your account |
How do I cancel my order? Top of the page
For all order cancellations, please email info@adult-friend-finder.net or call us toll free at (888)290-3215 8:00am-5:00pm E.S.T. (Eastern Standard Time U.S.) You will receive a confirmation of cancellation via email |
How do I add products to my order after it I got the confirmation email? Top of the page
To add more products to an order already placed, you may email info@adult-friend-finder.net or call us toll free at (888)290-3215 8:00am-5:00pm E.S.T.8:00am-4:00pm E.S.T. (Eastern Standard Time U.S.) |
What if my toy or DVD doesn't work? Top of the page
Please refer to our Return Policy page. |
How do I return a non-working toy or DVD? Top of the page
Please refer to our Return Policy page. |
How do I ask for a refund? Top of the page
Please refer to our Returns Policy page. |
I haven't gotten my refund yet, when should it show up on my bill? Top of the page
Credit card refunds will appear on your statement in the next billing cycle or, in the case of online banking, should appear in your account within 10 business days. Please refer to our Returns Policy |
Can I get a store credit for something I bought and returned? Top of the page
Please refer to our Returns Policy page. |
I don't want to use my credit card online, how can I purchase something? Top of the page
Orders can be placed confidentially over the phone with one of our trained representatives. You may call us toll free at: (888)290-3215 8:00am-5:00pm E.S.T.. (Eastern Standard Time U.S.) Also, you can always print out the mail order form available on the shopping cart pages, there you may choose the shipping options available. Checks or money orders can be mailed to:
Web Merchants, Inc.
1095 Cranbury South River Road, STE 7
Jamesburg, NJ 08831 |
Can I pay with Paypal? Top of the page
Yes you can. We currently accept Paypal as a payment option. |
Why didn't I receive a confirmation email? Top of the page
Some computers do not accept our emails due to the nature of our business. If you want your order ID and more information on your order you may email info@adult-friend-finder.net or call us toll free at (888)290-3215 24hrs We will return your call |
How do I get a tracking number for my package? Top of the page
On the order status page you can get you tracking number and tracking information for your package. If you do not have one, you may email info@adult-friend-finder.net or call us toll free at (888)290-3215 24hrs & We will return your call |
How do I ship to an address that isn't mine? Top of the page
When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out. |
How do I get my product shipped overseas? Top of the page
Please refer to our Shipping Policy page. |
Do you refund shipping charges? Top of the page
We refund shipping charges in the following cases:
- We ship an incorrect product.
- We ship a broken or defective product.
- The carrier damages a product during shipping.
If we re-ship a product in these cases, we do not add another shipping charge |
What if a product is not in stock? Top of the page
If a particular product is not in stock, you can be added to our waiting list. Once the item you have been waiting on becomes available, we will notify you via email or ship it out to you using your billing information on file. To do so, please email info@adult-friend-finder.net with waiting list in the subject line, and then list the item/s you would like to wait for. |
How do I get discounts on my future purchases? Top of the page
To receive discounts and great benefits, you can sign up to become a registered member on our site. As a member you can enjoy great discounts, be the first to find out about our sales and even get invited to some of our exiting events. |
How do I sign up as a member? Top of the page
Signing up for membership is easy; simply fill out the required information on the shopping cart pages after placing an order. You should then receive a confirmation email with a member number that you can use for great member benefits. |
Are these products safe for use? Top of the page
These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein. |
Can I get a mail catalogue? Top of the page
We currently do not mail catalogues for we are strictly an online business. |
Are children safe at adult-friend-finder.net? Top of the page
The products sold herein are intended for adults over the age of 18. We do not sell products for purchase by children. At the moment you register with adult-friend-finder.net, purchasing products from adult-friend-finder.net or providing information to adult-friend-finder.net, you assure adult-friend-finder.net that your are over the age of 18 and any information given to adult-friend-finder.net about a third party is from a third party over the age of 18. |
